Privacy Policy

Last Updated: June 1, 2024

Introduction

Acknowledge Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.acknowledgesolutions.com (the "Website") and through other channels, including email, phone, SMS, and other means of communication. By using our Website or communicating with us through any other channels, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We collect several types of information from and about users of our Website and through other channels, including:

1.1 Personal Information

  • Identity Information: Name, job title, and company name.
  • Contact Information: Email address, phone number, and mailing address.
  • Professional Information: Industry, role, and business needs.

1.2 Technical Information

  • Usage Data: Details about your visits to our Website, including traffic data, location data, logs, and other communication data.
  • Device Data: Information about your computer or mobile device, including IP address, browser type, operating system, and device identifiers.

1.3 Communication Data

  • Direct Interactions: Information you provide when communicating with us via email, phone, SMS, or other channels, including inquiries, requests, and feedback.

1.4 Marketing and Communication Data

  • Your preferences in receiving marketing from us and your communication preferences.
  1. How We Collect Information

We collect information in the following ways:

2.1 Direct Interactions

  • You may provide us with your Identity, Contact, Professional, and Communication Information by filling in forms on our Website, or by corresponding with us by email, phone, SMS, or otherwise.

2.2 Automated Technologies

  • As you interact with our Website, we may automatically collect Technical Information about your equipment, browsing actions, and patterns through cookies, server logs, and other similar technologies.
  1. How We Use Your Information

We use the information we collect in the following ways:

3.1 To Provide Our Services

  • Process inquiries and requests.
  • Manage and maintain our business relationship with you.

3.2 To Improve Our Website

  • Analyze how you use our Website to improve its functionality and content.

3.3 To Communicate with You

  • Send you marketing communications, newsletters, and other information that may be of interest to you.
  • Respond to your questions and feedback.

3.4 To Manage Other Communications

  • Process and respond to your communications with us via email, phone, SMS, and other channels.
  1. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: To companies that provide services on our behalf, such as website hosting, data analysis, and marketing assistance.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • Legal Requirements: If required to do so by law or in response to a valid request by public authorities.

WE DO NOT SELL OR OTHERWISE DISTRIBUTE ANY CUSTOMER DATA WITHOUT YOUR EXPRESS, WRITTEN CONSENT. NO MOBILE PHONE  INFORMATION IS SHARED WITH THIRD PARTIES OR AFFILIATES FOR MARKETING OR PROMOTIONAL PURPOSES. ALL OTHER CATEGORIES EXCLUDE TEXT MESSAGE ORIGINATOR OPT-IN DATA AND CONSENT - THIS INFORMATION WILL NOT BE SHARED WITH ANY THIRD PARTIES.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

  1. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

  1. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
  • Right to Erasure: You have the right to request the deletion of your personal information under certain conditions.
  • Right to Restrict Processing: You have the right to request the restriction of processing your personal information under certain conditions.
  • Right to Data Portability: You have the right to request the transfer of your personal information to another organization or directly to you under certain conditions.
  • Right to Object: You have the right to object to the processing of your personal information under certain conditions.

To exercise any of these rights, please contact us at privacy@acknowledgesolutions.com.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Acknowledge Solutions
1129 Center Point Drive, Suite 571
Moore, SC 29369
Email: privacy@acknowledgesolutions.com
864-658-4100